55 years of
expertise
Service Promise service
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UMS » Service & Support

Service & Support

We have a range of service and support options to ensure you have full support for the lifetime of your marking equipment.

With over 55 years' experience designing, manufacturing and supplying industrial marking systems across the globe, UMS have extensive knowledge of traceability requirements across a vast range of marking applications and industries. We have the experience to ensure you get the right system to meet your exact requirement. 

Warranty

We offer a 12 month back to base guarantee on all machines. Loan units available to warranty customers (subject to availability), we also offer rental units to customers out of warranty to prevent any loss of production time. Extended warranty options are available to cover parts and labour.

Maintenance/Service Contracts

Regular maintenance is recommended to ensure your equipment continues to run smoothly throughout it’s life. It’s a proven way of keeping your costs down. Our contracts are designed to be flexible to meet your needs. Please contact our customer service team for more information.

On Site Evaluation

We offer a full on-site marking evaluation along with a detailed proposal to ensure we provide you with the best marking technology for your application. At UMS we have a thorough knowledge of the latest industry marking standards which enable us to provide knowledgeable advice, ensuring the marking system not only meets the correct standards but is also configured accordingly.

Installation and Training

We offer onsite installation and training if required, however, we are also able to offer training at our offices in Hampshire if it is better suited for you. 

Our Service Promise

We have a dedicated customer service team to ensure we are available every step of the way. We hold stock of many spare parts enabling us to respond quickly to any request. Our technical engineers are on standby to assist with any technical support you may require. 

Customer Services

E: info@ums.co.uk

T: 01420 565 800

Monday – Thursday: 8.30am – 5pm

Friday: 8.30am – 4pm